General Questions
What is Turbo & Tail Co.?
Turbo & Tail Co. is your go-to destination for high-quality pet products. We're passionate about keeping your furry friends happy, safe, and stylish.
How do I contact customer support?
You can reach our team by emailing us through the Contact page on our website. We aim to respond within 1–2 business days.
Do you ship internationally?
Currently, we ship within the United States. We're working on expanding our shipping options — stay tuned!
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options may be available at checkout.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.
How do I start a return?
To initiate a return, please contact our support team with your order number and reason for return. We'll guide you through the process.
Can I exchange an item?
Yes! We're happy to help with exchanges. Reach out to our support team within 30 days of receiving your order, and we'll get you set up with the right item.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective, in which case we'll cover the cost.
When will I receive my refund?
Once we receive and inspect your return, refunds are typically processed within 5–7 business days to your original payment method.